FREQUENTLY ASKED QUESTIONS

FTTH is abbreviation for Fiber-To-The-Home. It means a fiber optic line is connected directly to your home or business site. Fiber optic line uses a thin wire of glasses to transmit beams of light that carry an huge amount of data. This data is used to deliver high-speed Internet, plus video and telephone services (Triple Play Services).


With FTTH, users get faster internet and increased bandwidth. They can stream higher-quality content and have more devices connected to the internet simultaneously. In addition, users can get internet and TV service over the same broadband connection.

We need FTTH to offer the services and pricing our customers desires and expects. The new technology will allow us to not only offer today’s telecommunication services, but those that become available in the future. There won’t be any active devices like Switches, Fiber Optical Convertor etc. in between the office location and your home thus expelling the need for electricity to create downtime issues.

Currently our plan is to connect all of our customers. Today’s existing copper technology will be used to provi until the fiber network is installed in your locality.

Security is maximised with a leased line, as it’s a dedicated circuit which you have the sole use of, preventing other organisation from accessing your critical data.

Once we have completed the provisioning, network handover, configuration and testing of your new circuits, it normally takes another five days for your new leased line services to go live.

A nominal Installation Cost for laying Fiber Optic Cable upto your System along with a minimum rental shall be charged.

No. All of your current equipment will work in conjunction with FTTH.

We will contact all customers during the installation phase to make arrangements to connect your home or business to the network. During this time, you can let us know if you’d like the advanced features available with FTTH, You can also notify us by contacting our business office to sign-up for service at any time.

Yes. For the last phase of the project an employee will need to enter your home to complete the installation for the FTTH network.

You dont need any equipment, we will install a Optical Network Unit (ONU) on your home.

Leased lines refer to an ‘always on’ symmetric telecommunications connection between two points that includes traditional fixed circuit technology and next generation Ethernet services. A leased line is a private high-performance circuit that a customer can rent annually to carry both voice and data. A leased line is usually deployed over dedicated fibre-optic cables

If access to a 24/7, high-speed Internet service is critical to your business operations, then a leased line offers the best connectivity option for you. As it is a dedicated, direct and uncontended circuit, line speed is always maximised and available, as and when you need it.

Perfect for when you are looking to link two or more office locations, a leased line enables you to establish secure MPLS and/or Managed IP VPN networks.

Yes, but there are some restrictions that you need to be aware of. A new circuit and Customer Premises Equipment (CPE) may be required, when you are looking to upgrade from an older service. Depending on the speed of your new circuit, you may also be required to pay increased annual rental charges